1. What is Al Qasmi?
Al Qasmi is an online store offering high-quality, affordable, and innovative products to customers in the UAE. From trendy gadgets to daily essentials, we bring everything you need, right to your doorstep.
2. Where does Al Qasmi deliver?
We deliver across all emirates in the UAE, including Abu Dhabi, Dubai, Sharjah, Ajman, Fujairah, Umm Al Quwain, and Ras Al Khaimah.
3. How long does delivery take?
Delivery typically takes 2-5 business days, depending on your location. We’ll keep you updated with tracking details once your order is shipped.
4. What are the delivery charges?
Delivery charges depend on the order size and location. For most orders, free shipping is available on purchases above AED 200.
5. How can I track my order?
After your order is confirmed, we’ll send you a tracking link via email or SMS. Use this link to track your package.
6. What payment methods do you accept?
We currently offer Cash on Delivery (COD) to ensure a convenient and secure shopping experience for all our customers.
7. Can I cancel my order?
Yes, you can cancel your order before it is shipped. Please contact our customer support team immediately to request a cancellation.
8. What is your return policy?
If you’re not satisfied with your purchase, you can return the item within 7 days of delivery, provided it is unused, in its original packaging, and in resalable condition.
9. How do I request a return?
To initiate a return, contact our customer support team with your order details. We’ll guide you through the process and arrange for a pickup if necessary.
10. What if I receive a damaged or defective product?
If your product is damaged or defective upon delivery, contact us within 48 hours to arrange for a replacement or refund.
11. Do you offer discounts or promotions?
Yes! We frequently offer exclusive deals and discounts. Subscribe to our newsletter to stay updated on our latest promotions.
12. Do you offer cash on delivery (COD)?
Yes, we only offer Cash on Delivery (COD) to make your shopping experience safe and hassle-free.
13. Are your prices inclusive of VAT?
Yes, all prices on our website include VAT as per UAE regulations.
14. Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, you can update your delivery address. Please contact our customer support team as soon as possible.
15. Do you offer gift wrapping services?
Yes, gift wrapping is available for select items. You can add this option at checkout for a small additional fee.
16. What makes Al Qasmi unique?
At Al Qasmi, we’re dedicated to providing a smooth, convenient shopping experience tailored for the UAE market. Our focus is on quality, fast delivery, and excellent customer service.